My money matters
As a student, internet banking plays a very important part of everyday life. It generally enables me to keep a tab on my finances, and manage my own money without having to go into a branch. While I do...
View ArticleZoe meets Anna
Virtual assistants have been around for a while now and vendors such as Artificial Solutions have done a lot to popularize this technology, particularly as it relates to web-based customer service....
View ArticleGuest Blog: How can you be part of “the next big thing”?
(Originally published on The Software Society) The Software Society and this blog claim that the “next big thing” driving technology expansion and economic growth will be a tightening connection...
View ArticleWhen, Oh, When Will Computers Think?
In this Dell Tech Page One blog entry, Artificial Solutions’ Fred Roberts discusses the issue of computer sentience: How will we know beyond a doubt that a computer can call its own shots without...
View ArticleHow NLI is helping turn the world of personal assistants Indigo
Remember the relief when the ‘all in one remote’ replaced the numerous controllers for the TV, the video and the stereo, and if you were really up with entertainment technology, an AV amp? Well we’re...
View ArticleBig Data Analytics
When people communicate in a natural, conversational manner, they reveal significant amounts of information about their views, sentiment, likes and dislikes, and much more. This type of information...
View ArticleAutomation Revolutionizes Development
One of the major limitations for some organizations in implementing natural language projects has been the extensive specialist technical expertise required, not just an army of developers, but ones...
View ArticleThe Hidden Power of Conversational Search
Wearable tech is bringing conversational search into the spotlight, but how does it differ from normal search and why is it important to all organisations, not just the major search engines. As Larry...
View ArticleUnderstanding Requires Intelligence
A new survey from Intelligent Voice says that 46% of people think that Apple oversold Siri’s voice capabilities. Forgetting for the moment that this actually only represents the views of 69 Americans,...
View ArticleIntelligent Personal Assistants will be the Most Disruptive in the History of IT
In its trends for 2014, Gartner identifies the strategic technology that it believes will impact the most on enterprises over the next three years. Amongst the introduction of the Internet of...
View ArticleHow NLI Brings Customer Service into the Digital Age
Cyber Monday might have seen record sales this year, but is it just as easy for customers to query, complain or return something as it was to buy the product in the first place? With Retail Week...
View ArticlePhenomenal! Awesome! Love this app! Impressive!
These are just a few of the comments we’ve been getting from users downloading the latest update from Indigo, the personal assistant that follows you as you switch between devices during the day from...
View ArticleThe Illusion of Control: Stereotypes, Reverse Psychology and Emotion
It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to...
View ArticleAmazon Echo – are you listening?
Amazon Echo is the latest attempt by the online retailer to embed themselves in the fabric of family life. The contemporary looking new device is a snip at $99 for prime users and clearly designed to...
View ArticleWhat do squashy dinosaurs and Vodafone have in common?
A couple of days ago Yahoo Tech reported on a new Kickstarter campaign from Elemental Path that uses IBM’s Watson to power the latest educational toy, shaped as a dinosaur. And it’s only one such...
View ArticleHow NLI Solves that Pesky Issue of Apple Pay (and a few other problems besides)
Banks are getting it in the neck from all quarters. Apple and Facebook are threatening prime turf, the move to mobile banking means less interaction with customers resulting in fewer opportunities to...
View ArticleWill your customer service change for the better in 2016?
Back in April last year, Kate Leggett of Forrester wrote a blog – Contact centers must go digital or die. Nine months on and the issues she raised are still the main headaches for most large...
View ArticleIs Chat staged for a come back?
The last twelve months has seen something of a resurgence of interest in chat. Online services such as Magic offer a human assistant to cater for your every demand at the click of the text. Other apps...
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Will Bots Bring The Art Of Persuasion To Online Channels?
Last time you purchased a coffee from your preferred chain, did you exit the shop with a companion pastry despite your commitment to a month long detox? The counter display is already auto-suggesting...
View ArticleTechnology that understands you – The NLI Opportunity
In the past, technology controlled the user. Every time the technology updated, the user had to relearn. But what if technology could understand the user, not the other way around? Digital employees,...
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